Translated using ChatGPT service.
The State Construction Control Bureau (BVKB), which manages the Protected User Data Information System (ALDIS), urges large families to pay attention to potential temporary interruptions in receiving electricity support if, during this spring or summer, even one child in the family who has turned 18 experiences a break in their education and is no longer registered in any educational institution during the summer months. Such a situation may occur during a transitional period between stages of education—for example, when a child in a large family who has turned 18 and graduated from grade 12 has not yet enrolled in the next educational institution (e.g., a vocational school, college, university, etc.).
However, the BVKB emphasizes a positive aspect: if the break in education does not exceed three months, the protected user status is automatically restored after the child's education status is updated in the State Education Information System managed by the Ministry of Education and Science. In such cases, the user will be compensated and credited with the electricity support for the period not exceeding three months, with the balance applied by the end of the calendar year. Additionally, the support for the current month will be applied as a credit.
To illustrate how protected user status works in practice for large families during a break in education, the BVKB provides the following example:
“A family has three children, and one of them—Anna—graduates from high school in June 2025. At the time of graduation, Anna is 18 years old. The family continues to receive the €25 monthly electricity discount through June. Since information in the ALDIS system is processed based on the situation as of the 1st day of the previous month, the support is also maintained for July because in June, Anna was still registered at an educational institution.
In August and September, while Anna is not yet registered at the next educational institution (university), her educational status is technically interrupted. During this transition period, the electricity compensation is suspended for the family for two months, as the state registers no longer show valid information about Anna’s participation in education.
In October, the State Education Information System (VIIS) reflects data for students who began studies at universities starting from September 1. Accordingly, at the beginning of October, the ALDIS system automatically restores the family’s protected user status. As the data confirms that Anna continues her education, the electricity compensation is resumed in October and will be reflected in the invoice for electricity consumed in that month.”
If a child from a large family under the age of 24 starts studying abroad, the family can retain the protected user status and continue receiving electricity bill support. However, in this case, information about the child's education does not appear automatically in the state registers, so additional action is required from the parents.
The BVKB urges large families to pay attention to the fact that not only the number of children but also their age and educational status are important for maintaining protected user status. According to current regulations, a "child" in a large family is considered to be a person up to 18 years of age, as well as a person from 18 to under 24 years of age, if they continue their education either in Latvia or abroad.
This means that in families with three children, where one child has reached adulthood and is not registered in any educational institution, that child is no longer counted among those eligible for support. If the remaining two children are the only ones meeting the criteria, the family no longer qualifies for protected user status as a large family, and the €25 per month electricity discount is discontinued. However, the protected user status will be automatically restored if the child resumes their education and the information is updated in the state registers.
The BVKB encourages large families to regularly check their protected user status on the portal www.latvija.gov.lv and to monitor their children's educational status, ensuring that data is accurately entered and updated in the portal, and to inform the relevant educational institutions about the child’s further education path so that the information reaches state registers in time.
Comprehensive information about protected users and the electricity support mechanism is available on the BVKB website.
We remind you that the Protected User Initiative is a state support mechanism that provides reduced electricity payments for certain groups of residents, including large families. Its goal is to reduce the burden of energy costs on socially supported households.