Consumer Rights and Trade

In Latvia, consumer rights protection policy is developed and coordinated by the Ministry of Economics. The aim of the policy is to ensure high-level protection of consumer rights, when purchasing goods and services. The Ministry of Economics also develops and implements the policy in trade sector, as well as develops draft laws and regulations governing the sector and development planning documents.

 

The Consumer Rights Protection Centre (CRPC) supervised by the Ministry of Economics is the main body, which supervises the fulfilment of regulatory enactments governing consumer rights and provides assistance in resolving consumer conflicts. The CRPC website is available at www.ptac.gov.lv

 

Authorities

Consumer Rights Protection Centre (www.ptac.gov.lv)
 

The Consumer Rights Protection Centre supervises the trade of non-food products, excluding medical products, medicines, veterinary medicines, pharmaceuticals, cosmetics, veterinary pharmaceuticals, animal care products, household chemicals and chemical products, as well as supervises hazardous equipment and monitors unfair commercial practice and advertising, except for the field of medicines and veterinary medicines. The Centre examines consumer applications and complaints regarding the violations of consumer rights, provides free consultations to consumers on the matters related to the regulatory enactments concerning consumer rights and procedures for exercising consumer rights, as well as provides free consultations on the issues of product (footwear, electrical appliances and textile goods) quality.

 

Competition Council (www.kp.gov.lv)

The aim of the Competition Council is to ensure a possibility to every participant of the market to carry out its economic activities in free and fair competition environment, as well as to promote competition development in all the sectors of national economy for the benefit of the entire society.

 

Public Utilities Commission (www.sprk.lv)

The Public Utilities Commission is an institutionally and functionally independent, full-fledged, autonomous body governed by public law, which carries out the regulation of public services in energy, electronic communications, post, railway transport, municipal waste management and water management sectors in accordance with the Law On Regulators of Public Utilities and special regulatory enactments of the regulated sectors.

 

Market Surveillance Institutions   

 

The main aim of market surveillance is to protect consumers from risks and threats to their life, health and economic interests by means of an effective market surveillance system and successful fulfilment of duties of the parties involved (performers of economic activities, consumers and State authorities).

 

Effective market surveillance plays a crucial role in both protecting consumer rights and ensuring equal and fair competition, since it comprises the surveillance and verification of conformity of goods and services placed on the market, as well as ensures the performance of relevant activities, if necessary, if it is established that a product or service does not comply with the requirements. Market surveillance is a part of the general process of introducing regulatory enactments and the main tool in monitoring the safety of goods. 

 

Market surveillance is organised at two basic levels:

  1. Market surveillance authorities ensure that the goods placed on the market comply with the requirements of Community Harmonisation Legislation adopted in national laws and regulations.
  2. If necessary, market surveillance authorities take measures in order to improve the goods non-compliant with requirements and to achieve their conformity, withdraw non-compliant goods from the market and/or prohibit them, or destroy them in the relevant cases.

In serious cases, a third level is also possible — market surveillance authorities may apply sanctions commensurate to the seriousness of violation to the violator.

 

In Latvia, market surveillance functions are fulfilled by the following authorities:

 

Certain market supervision functions are also fulfilled by the following:

 

Examination of Consumer Complaints  

 

In Latvia, consumer protection policy is developed and coordinated by the Ministry of Economics. This policy plays the main role in preparing draft regulatory enactments in the field of consumer protection. The Consumer Rights Protection Centre (CRPC) supervised by the Ministry of Economics is the main body, which supervises the fulfilment of regulatory enactments governing consumer rights and provides assistance in resolving consumer conflicts. The CRPC website is available at www.ptac.gov.lv

 

Institutions which examine consumer complaints:

  • Consumer Rights Protection Centre  
    Brīvības iela 55, Riga, LV-1010|
    Phone: +371 65452554
    Fax: +371 67388634
    E-mail: ptac@ptac.gov.lv 
  • Food and Veterinary Service
    Peldu iela 30, Riga, LV-1050;
    Phone: +371 67095230; Fax: +371 67322727;
    E-mail: pvd@pvd.gov.lv 
  • Housing and Environment Department of Riga City Council  
    Brīvības iela 49/53 (9th floor — administration), Riga, LV-1010
    Phone: +371 67012453
    Fax: +371 67012471
    E-mail: mvd@riga.lv 
  • Health Inspectorate
    Klijānu iela 7, Riga, LV-1012,
    Phone: +371 67819671
    Hotline — voice mail: +371 67819696
    Fax: +371 67819672
    E-mail: vi@vi.gov.lv 

     
  • State Language Centre
    K.Valdemāra iela 37, Riga, LV-1010
    Phone: +371 67331814
    Fax : +371 67336038
    E-mail: info@vvc.gov.lv
  • VSIA Latvijas proves birojs (Assay Office of Latvia)
    Teātra iela 9, Riga, LV-1050
    Phone: +371 67216485
    Fax : +371 67814427
    E-mail: prove@prove.lv
  • Financial and Capital Market Commission
    Kungu iela 1, Riga, LV-1050
    Phone: +371 6 7774800
    Fax : +371 6 7225755
    E-mail: fktk@fktk.lv
  • State Plant Protection Service
    Lielvārdes iela 36, Riga, LV-1006
    Phone: +371 67027098, +371 67027406
    Fax : +371 67027302
    E-mail: info@vaad.gov.lv
  • Public Utilities Commission
    Brīvības iela 55, Riga, LV-1010
    Phone: +371 67097200
    Fax : +371 67097277
    E-mail: sprk@sprk.gov.lv 
Last update:    16-12-2014